POLICY
Refund & Return Policy
Last updated: January 2025 · Your satisfaction is our priority.
Easy Returns
Return eligible items within 7 days of delivery in original unopened condition.
Fast Refunds
Approved refunds are processed within 5–7 business days to your original payment method.
Your Protection
Damaged or incorrect items are fully covered — we’ll replace or refund, no questions asked.
Return Eligibility
To be eligible for a return, your item must meet the following conditions:
- Item must be returned within 7 days of the delivery date.
- Product must be unopened, unused and in original packaging.
- Item must not be a prescription medicine or a perishable health product.
- Proof of purchase (order number or receipt) must be provided.
Non-Returnable Items
For health and safety reasons, the following items cannot be returned:
- Prescription medications
- Opened supplements or medicines
- Products with broken seals or tampered packaging
- Items purchased during clearance sales
How to Initiate a Return
Follow these steps to request a return:
- Email us at returns@splitwellness.com with your order number and reason for return.
- Our team will review your request within 2 business days and send return instructions.
- Pack the item securely and ship it to our provided return address. Retain the tracking receipt.
- Once received and inspected, your refund will be processed within 5–7 business days.
How to Initiate a Return
If you received a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photographic evidence. We will arrange a free replacement or full refund immediately — no return shipment required in such cases.
Questions?
If you have any questions regarding these terms, please contact our support team at support@splitwellness.com
