SUPPORT
Frequently Asked Questions
Everything you need to know about Split Wellness — answered clearly.
How do I place an order on Split Wellness?
Simply browse our product catalogue, add your desired items to the cart, and proceed to checkout. You’ll need to create an account or check out as a guest. Follow the on-screen steps to enter your delivery details and complete payment.
Can I modify or cancel my order after placing it?
Orders can be modified or cancelled within 1 hour of placement by contacting our support team at support@splitwellness.com. Once an order has been dispatched, we are unable to make changes.
Will I receive a confirmation after ordering?
Yes. You will receive an order confirmation email immediately after placing your order, followed by a dispatch notification with tracking details once your parcel is on its way.
Do I need a prescription to order medicines?
Prescription-required medicines will be clearly marked on their product pages. For such items, you will be required to upload a valid prescription during checkout. Our pharmacists review all prescription orders before dispatch.
How long does delivery take?
Standard delivery takes 3–5 business days. Express delivery is available and takes 1–2 business days. Delivery times may vary during peak periods or public holidays.
Is there free shipping available?
Yes! We offer free standard shipping on all orders over Rs. 2,000. Orders below this amount are charged a flat shipping fee of Rs. 150.
How do I track my order?
Once your order is dispatched, you will receive a tracking number via email and SMS. Use this number on our courier partner’s website to track your delivery in real time.
Do you deliver outside Pakistan?
Currently, we only ship within Pakistan. We hope to offer international shipping in the future — stay tuned to our updates.
What is your return window?
We accept returns within 7 days of delivery. Items must be unopened, unused, and in their original packaging. Please refer to our full Refund & Return Policy for details.
How do I get a refund?
Once we receive and inspect your returned item, refunds are processed within 5–7 business days to your original payment method. You’ll receive a confirmation email once your refund has been initiated.
What if I received a damaged product?
We’re sorry to hear that! Please contact us within 48 hours of delivery at support@splitwellness.com with photos of the damaged item. We will arrange a free replacement or full refund promptly.
Are all products on Split Wellness genuine?
Yes. All products sold on Split Wellness are 100% genuine and sourced directly from verified manufacturers and licensed distributors. We do not sell counterfeit or unapproved products.
Do you have a pharmacist available for queries?
Yes. Our qualified pharmacists are available via email and chat from 9am to 6pm, Monday to Friday. You can reach them at support@splitwellness.com.
Are your products approved by health authorities?
All medicines sold on our platform are DRAP (Drug Regulatory Authority of Pakistan) approved and compliant with local health regulations.
What payment methods do you accept?
We accept all major debit and credit cards (Visa, Mastercard), JazzCash, EasyPaisa, and bank transfers. Cash on Delivery (COD) is available in select areas.
Is it safe to pay on Split Wellness?
Absolutely. Our website uses SSL encryption and our payment gateway is fully secured and PCI-compliant. We never store your card details.
Can I pay cash on delivery?
Yes, Cash on Delivery is available for eligible orders in selected cities. The COD option will appear at checkout if available for your location.
